Privacy Policy

We respect your privacy and protect your personal information.

Last Updated: January 2025 ## Introduction hwlib is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software services, website, and related applications (collectively, the “Services”). This policy applies to all users of our Services worldwide, including residents of the European Economic Area (EEA), United Kingdom, United States (including California), Canada, and other international jurisdictions. ## Information We Collect ### Personal Information We collect information that identifies, relates to, describes, or could reasonably be linked to you, including: • **Contact Information**: Name, email address, postal address, phone number, company name, job title • **Account Information**: Username, password, profile information, preferences, settings (if applicable) • **Payment Information**: Credit card details, billing address, payment history (processed through secure third-party payment processors) • **Communications**: Records of correspondence, support tickets, customer service interactions, project discussions, and feedback • **Professional Information**: Business contact details, industry, company size, technical requirements, project specifications ### Automatically Collected Information When you use our Services, we automatically collect: 1. **Device Information**: IP address, browser type and version, device type, operating system, unique device identifiers 2. **Usage Data**: Pages visited, features used, time spent on pages, click patterns, search queries, access times and dates 3. **Location Data**: General geographic location based on IP address, more precise location if you grant permission 4. **Technical Data**: Log files, error reports, performance data, cookies and similar tracking technologies ## How We Use Your Information We use the information we collect to: • Provide, operate, and maintain our software development services • Process transactions and manage client accounts • Communicate with you about services, project updates, and technical discussions • Respond to inquiries, provide customer support, and resolve technical issues • Improve, personalize, and enhance user experience • Develop new products, features, and services • Analyze usage patterns and conduct research • Detect, prevent, and address technical issues, fraud, or security threats • Comply with legal obligations and enforce our agreements • Send marketing communications (with your consent where required) ## Legal Basis for Processing (GDPR) For users in the EEA and UK, we process your personal information based on: 1. **Consent**: Where you have given clear consent for specific processing activities 2. **Contract Performance**: To fulfill our contractual obligations to you 3. **Legal Obligation**: To comply with applicable laws and regulations 4. **Legitimate Interests**: For our business interests, provided they don’t override your rights and freedoms 5. **Vital Interests**: To protect your or another person’s vital interests ## How We Share Your Information We may share your information in the following circumstances: • **Service Providers**: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support, email delivery) • **Business Transfers**: In connection with mergers, acquisitions, asset sales, or bankruptcy proceedings • **Legal Requirements**: When required by law, court order, or government regulation, or to protect our rights, property, or safety • **With Your Consent**: When you explicitly authorize us to share your information • **Affiliates**: With our corporate affiliates and subsidiaries for business purposes We do not sell your personal information to third parties for their marketing purposes. ## International Data Transfers Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer personal data from the EEA, UK, or other jurisdictions with restrictions, we implement appropriate safeguards including: • Standard Contractual Clauses approved by relevant data protection authorities • Adequacy decisions by the European Commission • Other legally recognized transfer mechanisms ## Data Retention We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it. ## Your Rights and Choices Depending on your location, you may have the following rights: ### General Rights • **Access**: Request a copy of the personal information we hold about you • **Correction**: Request correction of inaccurate or incomplete information • **Deletion**: Request deletion of your personal information (subject to legal requirements) • **Objection**: Object to processing of your personal information in certain circumstances • **Restriction**: Request restriction of processing in certain situations • **Portability**: Request transfer of your data to another service provider • **Withdraw Consent**: Withdraw consent where processing is based on consent ### Additional Rights for California Residents (CCPA/CPRA) California residents have additional rights under the California Consumer Privacy Act: 1. **Right to Know**: Request details about personal information collected, used, disclosed, or sold 2. **Right to Delete**: Request deletion of personal information (subject to exceptions) 3. **Right to Opt-Out**: Opt-out of the sale or sharing of personal information 4. **Right to Non-Discrimination**: Exercise your rights without discrimination 5. **Right to Correct**: Request correction of inaccurate personal information ## Data Security We implement industry-standard technical and organizational security measures to protect your information, including: • Encryption of data in transit and at rest • Secure authentication and access controls • Regular security assessments and audits • Employee training on data protection • Incident response procedures • Secure coding practices and code review processes However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. ## Cookies and Tracking Technologies We use cookies, web beacons, pixels, and similar technologies to: 1. Maintain your login session and preferences 2. Analyze website traffic and user behavior 3. Deliver personalized content and advertisements 4. Monitor and improve our Services 5. Track conversions and measure marketing effectiveness You can control cookies through your browser settings, but disabling cookies may limit functionality of our Services. ## Children’s Privacy Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly. ## Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. ## Contact Us If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or our data practices, please contact us: • **Email**: hwlib.contact@hwlib.com • **Address**: San Francisco, CA, USA • **Data Protection Officer (for EU/UK inquiries)**: hwlib.contact@hwlib.com We will respond to your inquiry within 30 days (or as required by applicable law).